Privacy Policy

Who we are

Barcelona English Pros ("we", "us") operates barcelonaenglishpros.com, an independent directory that matches English-speaking residents and visitors in Barcelona with local professionals. For anything in this policy, contact hello@barcelonaenglishpros.com.

The controller of the personal data described in this policy is Andrew McKeirnan, Barcelona, Spain.

What we collect

When you submit the "get matched" form, we collect:

• Your name
• Your WhatsApp or phone number
• Your email address
• What you told us you need (service, area, urgency, and any notes you added)
• The page you submitted the form from
• If you choose to tell us, how you found us

We don't use tracking pixels, ad networks, or analytics that profile you across other sites. We do use Vercel Web Analytics, our hosting provider's privacy-focused, cookie-free page-view counter, to see which pages are visited and roughly where visitors came from (for example a search engine). It doesn't identify you personally. Simply browsing the site without submitting the form doesn't send us any of the details above.

Some pages, such as the profile cards of partner businesses, embed a Google Map. When a page with a map loads, your browser contacts Google, which receives your IP address and may set its own cookies. That is Google's processing, described in Google's privacy policy, not ours.

If you use the microphone button to speak your request, your browser's own speech service does the listening. Depending on your browser, your audio is processed by its maker (for example Google, for Chrome), under their privacy terms. We never receive the audio, only the text that appears in the box, which you can edit before you send it.

Email list

If you join our email list from the footer, we store your email address, the time you joined and the page you joined from. We use it only to send you new listings, pro offers and Barcelona tips, and one welcome email. Our legal basis is your consent, which you can withdraw at any time with the unsubscribe link in every email, or by emailing us. We keep the address, marked as unsubscribed, so we never email you again.

Free guide and WhatsApp community

When you ask for the free guide, we collect:

• Your full name, email address and phone or WhatsApp number
• The area of Barcelona you live in, or that you are planning a move
• Optionally, which kinds of professional you would like help finding, and anything you choose to add
• The time you agreed to this, and whether you used the button to join our WhatsApp community

We use it only to email you the guide, to invite you to our WhatsApp community, and, if you ticked the optional box, to email you directory links for what you asked about and to get in touch if you need help choosing. We cannot see who joins a WhatsApp community; joining is your own action on WhatsApp, and other members of a community may be able to see your name or number depending on the community's settings, which you can review in WhatsApp. You can leave at any time.

Your details are shared with professionals only if you tick the separate optional box (see "Sharing your details with professionals" above). The providers listed below process your data on our behalf only. You can ask us to delete it at any time (see "Your rights" below).

Why we collect it, and what we do with it

Your enquiry is used only to:

• Send you, by email, the ranked list of professionals matching your request
• Let us follow up with you directly on WhatsApp or email if we don't yet have a listed match and need to check availability with someone nearby
• Improve which professionals we prioritise researching and listing

We share your name and contact details with a professional only if you separately tick the optional box that asks for it. That box is never ticked for you, you can submit the form without it, and you can contact any listed business yourself at any time. See the next section for exactly what is shared and with whom.

Sharing your details with professionals

If you tick the optional box on the enquiry form or the free guide form, we may pass the following to professionals listed in our directory who match what you asked for (the profession and area you chose or described):

• Your name, email address and phone or WhatsApp number
• The service and neighbourhood you asked about, and any notes you wrote

We do this so that a professional can contact you about your request. Our legal basis is your consent, which you can withdraw at any time by emailing hello@barcelonaenglishpros.com. We keep a record of when you agreed. Withdrawing stops any further sharing, but we cannot take back details a professional has already received, so you would need to ask that professional to delete them. A professional who receives your details is an independent controller of that information and is responsible for how it is handled.

This applies from 23 October 2026. Details collected before that date were collected on the basis that we would not share them with professionals, and we will not.

Introductions, and asking how it went

When you use "Request an introduction" on a profile, you tick a box to agree that we send your name, email, message and, if you give one, your WhatsApp number to that professional so they can reply to you. We also email you once, about three days later, with a private link to a short review: did they get back to you, did you book, and how it went out of five, with a few star ratings and optional comments. A comment is shown on the site only if you tick a separate box.

You can also review a professional you have used without having asked us for an introduction, on a review page we send you or that the professional shares with you. You give your email address and we send you one link to confirm it is you; until you confirm, the review is stored but not counted. We store the review, your email, your first name if you give it, and the month you used them. Your email is never shown on the site or given to the professional.

We use your answers to keep the professionals listed here honest, and we pass them on to the professional, without your name or email, so they can see what to improve. If several people who used a professional tell us it went badly, we look into it, and it can lead to us removing a paid placement or the listing. A person at Barcelona English Pros makes that decision, not software. Our legal basis is your consent to the introduction, and our interest in keeping the directory trustworthy. To have your answers deleted, email hello@barcelonaenglishpros.com.

Professionals: the website check, reports and enquiries

This section applies to professionals who use the tools on our "For professionals" pages.

The free website check. You type a website address. Our server reads that public page, and its robots.txt and sitemap.xml, once, and shows you the result on screen. We do not store the address or the result. For ten minutes or so the server keeps the result in temporary memory so that a repeat check is quick, and it counts checks from your connection's IP address, in memory only, to enforce a limit of two websites a day and to protect the service from misuse (our legitimate interest, Article 6(1)(f) GDPR). Neither is written to a database and both are cleared when the server restarts. The check is an automated analysis of a website. It makes no decision about you with legal or similarly significant effects. These tools set no cookies of their own.

The email report. If you ask us to email you the report, we use your email address and the website address to send you that one email. Our legal basis is your consent (the box you tick), which you can withdraw at any time by emailing us. We receive an internal copy of the request, which stays in our email inbox so that we can reply if you write back. We do not add you to a mailing list and we will not send you marketing unless you separately agree.

The enquiry form. If you send us an enquiry we collect your name, your business, how you want us to reply (WhatsApp, email or both) and that number or address, what you are interested in, any message you write, and, if you came from the website check, your scores, the main issues found, the specialities you chose and the Google positions you told us. We use them to reply to you, to prepare a proposal you ask about and to send you one confirmation email. Our legal basis is taking steps at your request before a possible contract (Article 6(1)(b) GDPR), and we keep a record of the enquiry for our legitimate interest in following up and defending ourselves against claims (Article 6(1)(f)). The details are needed to reply: without them we cannot answer you. The confirmation email contains only fixed wording and the choices you made.

How long we keep it. Enquiries and report requests stay in our email inbox for 12 months after our last contact with you and are then deleted. If you become a client, we keep what the contract and the tax and accounting rules require. We do not share these details with other professionals or sell them.

Professionals listed in our directory

Our directory lists English-speaking professionals and businesses. For each listing we publish business information that is already public: the business name, the services and languages offered, the neighbourhood, the website and contact details the business publishes itself and, where we have verified one, a Google rating with a link to the reviews. Where the business is an individual professional, this is personal data about them. We obtain it from public sources, mainly the business's own website and its Google Maps profile, and we list a professional only after finding a checkable sign that they offer service in English. Some website, map and booking links are shown to a visitor after they use our enquiry form.

Our legal basis is our legitimate interest (Article 6(1)(f) GDPR) in helping English-speaking residents find professionals in Barcelona, weighed against your interests: we publish only business information, never private information. A listing stays for as long as the business is active and relevant.

If you are a listed professional you can ask us at any time to correct, update or remove your listing, or object to it, including through the "Listed here? Update or remove your listing" link at the bottom of your listing page. We assess every request and reply within one month. If you object, we will stop publishing the listing unless we can show compelling legitimate grounds that override your interests. Write to hello@barcelonaenglishpros.com. If your details reached us from your own public website and you did not expect to be listed, this section is the information we owe you about that.

Transfers outside the European Economic Area

Some of our providers are based in the United States or may process data there. Where personal data is transferred outside the European Economic Area we rely on the safeguards in the provider's data processing agreement, such as standard contractual clauses or the EU-US Data Privacy Framework. According to their own published information, Vercel and Resend are certified under the EU-US Data Privacy Framework and offer standard contractual clauses, and we send our email from Resend's Ireland (EU) region. You can ask us for more information at the address above.

Who processes it on our behalf

We use a small number of service providers to run this site. None of them are permitted to use your data for their own purposes:

• Supabase — stores your enquiry in our database.
• Resend — sends the email with your matched list, the report and confirmation emails professionals ask for, and notifies us internally that an enquiry came in.
• Vercel — hosts the website itself.

How long we keep it

We keep enquiry records to maintain a history of who we've helped and to improve the service. You can ask us to delete your data at any time (see "Your rights" below) and we'll remove it, other than what we're legally required to retain.

Your rights

Under GDPR and Spanish data protection law (LOPDGDD), you can ask us to access, correct, delete, or export the data we hold about you, or object to how we use it. Email hello@barcelonaenglishpros.com and we'll act on it, normally within one month. You can also withdraw any consent you gave at any time. You can also lodge a complaint with Spain's data protection authority, the Agencia Española de Protección de Datos (AEPD).

Changes to this policy

If we change what we collect or how we use it, we'll update this page and change the date at the top.